Automation Anywhere were looking to support their partner network and create mutual opportunities to deliver RPA projects for enterprise organizations. They needed to cut-through the noise by creating a specialist content hub on the Insights for Professionals platform.
TARGET AUDIENCE PAIN POINTS
- Understanding their processes, and automating them to drive efficiency and productivity in the workplace
- Handling legacy business processes and applications whilst attempting to keep up with digital transformation trends
- Managing employees through periods of change due to upcoming digital transformation and answer the question “Will robots take my job?!”
Company Industry: Software
Market Offering: Business Process Automation
Target Audience: In order to reach the most relevant audiences and ensure an improvement in ROI, it was key to establish a clearly defined set of target audiences. In doing so, Inbox Insight were able to take a data-driven approach, segmenting their data to target the ideal criteria. In addition, Inbox Insight overlaid the target ideal customer profile with first party intent keywords to guarantee interaction and interest.
The audience breakdown consisted of:
Region: UK, Ireland, Nordics and Netherlands
Job Titles: Head of Finance+, Head of Operations+ and Transformation Manager+
Company Size: 500+ employees (Mid/Large Organizations)
Intent Keywords: Artificial Intelligence, Intelligent Automation, Robotic Process Automation (RPA), Process Mining, Digital Transformation, Future of Work, Cognitive Robotics
Automation Anywhere utilized a wide range of content formats in their InboxINBOUND amplification strategy, including digital guides, research reports, whitepapers, infographics, videos and short form articles.
Further, having conducted briefing calls with Automation Anywhere, as well as running a survey to gather first-party data, Inbox Insight provided fully written and designed guides/articles to support the campaign:
1 Analyst Report | 1 Infographic | 1 Video | 16 Guides | 17 Articles
The IFP content was exceptionally well written and designed. The editorial process was well managed and the research team at IFP know a lot about RPA now!
Inbox Insight also created a series of optimized social and programmatic creatives to deliver the message across all digital channels in an engaging way, whilst remaining consistent with brand and tone of voice guidelines.
5 Creative Sets in IAB and Social Formats | 1 Email HTML | 33 Newsletter Sponsorship Slots
A campaign that utilized multiple digital channels was fundamental to guaranteeing multiple touchpoints, improving ROI and gathering a high-quality response through content engagement.
By taking ownership of this hub, Automation Anywhere successfully emphasized their position as the leading organization in RPA, whilst having the ability to house all RPA content in an immersive engaging platform. It also allowed them to host content from industry experts from within their partner network, creating a one stop shop for the IFP audience to learn from market leaders such as Deloitte, Capgemini and Grant Thornton.
Additionally, email marketing, programmatic display and paid social were used to support the content amplification objectives, helping deliver Automation Anywhere messaging to reach relevant first party decision makers, driving the users back into the hub for continued nurture and engagement.
Driving interest in the topic area
- Push the articles out on social media to engaged communities
- Focus traffic into short form articles to intro topic
- Show them the next article in a sequence, increasing in dep
Building awareness within the community
- Featured banners in key native placements on the IFP platform
- Programmatic display advertising to intent data
- Create an immersive landing page environment on the hub
Generate opt-in engagements
- Engage them with more detailed guides to increase read time
- Deliver email nurture sequences with more content on topic
- Remarket visitors to the hub across all channels driving them back in
PERFORMANCE AND ANALYTICS
Automation Anywhere were provided a dedicated reporting dashboard, whereby metrics were provided in real-time. These included article views, page views and downloaded reports, as well as KPIs such as average session/page duration and read time per content title and further insights.
These content insights allowed the team at Inbox Insight to adapt their content amplification strategy mid-campaign, doubling down on high performing assets and increasing the reach of the best content. It also gave Inbox Insight valuable feedback to provide to Automation Anywhere and their partners about trends in their industry.
TOP 5 DOWNLOADED REPORTS
Which Processes Should You Automate with RPA?
RPA vs AI (and Everything in Between)
How Cognitive Automation is Shaping the Future of Work
What is RPA? We define Robotic Process Automation and how it works
Attended vs Unattended Bots – Is Human/Bot Teamwork on the Horizon?
REAL TIME ENGAGEMENT STREAM
An additional layer of visibility was provided in the form of a real-time content engagement platform. The active dashboard provided accessibility to a ‘behaviour timeline’ for each individual user, seeing precisely where and when they have engaged with content. The use of a scoring model gave the business development team at Automation Anywhere unprecedented insight into where in their RPA journey each prospect was, and helped them to follow up with the next useful resource for the prospect.
When our BDR team followed up, the audience were extremely receptive, and the conversations quickly developed into appointments, pipeline and now significant ROI.
Ultimately, Inbox Insight and the Robotic Process Automation Hub were able to generate high quality engagement from multiple contacts within relevant blue chip organisations at scale. Inbox Insight captured the demand of specialist decision makers and champions for RPA within these organisations that are
traditionally hard to reach, and positioned Automation Anywhere and their partners as an authority through thought leadership. This was reflected in the positive reaction that the business development team reported upon contacting the prospects we engaged, and a high percentage of meetings booked form open calls in comparison to other suppliers.
30% of all organizations received 2 or more touches throughout the duration of the campaign.
What is InboxINBOUND?
InboxINBOUND drives cut-through by creating a hub on a specific topic for your brand, and hosting it on our content platform Insights for Professionals. As a centralised, managed campaign, it provides you with a one stop shop to deliver an immersive browsing environment for your target customer while they research solutions to their challenges.